Position Summary

 

Responsible for the daily business operations and administrative functions of our office, while also serving as the primary trainer and supervisor for front-of-house employees and volunteers.  

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Key Responsibilities

 

Business Operations

• Oversee day-to-day administrative functions, including client management, order processing, and communications

• Manage retail stock items and maintain front-of-house inventory levels

• Ensure lobby and office areas are organized, safe, and clean

• Improve policies and procedures to increase efficiency and consistency

 

Training & People Support

• Help create a welcoming, mission-driven environment for volunteers and customers

• Deliver onboarding and safety training for all staff and volunteers in the office

• Serve as a point of contact for questions related to order processing and client management

• Maintain policies and procedures and provide coaching or retraining as needed

 

General Support

• Work with leadership to identify operational needs and improvements

• Assist with scheduling or coordinating volunteers as needed

• Support special projects related to front-of-house operations

 

Additional Duties

• Serve as front desk receptionist when necessary

• At times, employee may be required to perform additional duties beyond those identified above

 

 

Qualifications

 

Required

• Experience in office management and administration

• Experience with providing training, guidance, and supervisory support of staff and volunteers

• Experience with order processing, client management, inventory tracking, or similar database software programs

• Strong organizational skills and attention to detail

• High school diploma or GED

• Kindness, patience and understanding, as our clients include those who are struggling with illness, injury, or extended medical complications

 

Preferred

• Experience in healthcare, rehab, therapy, or assisting vulnerable populations

• Bachelor’s degree in business administration, healthcare administration, nonprofit management, or similar field

• First Aid certified

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Compensation

 

Salary: $57,750 per annum

Benefits: Flexible work hours, paid vacation and sick leave, and health insurance stipend

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Why Work at Owen’s Outfitters?

 

Owen’s Outfitters is a medical equipment lending library located in Sioux Falls, South Dakota. Our mission is to provide durable and disposable medical equipment at no charge to those who need it most, sourced through community donations, and this role plays a critical part in ensuring that operations remain consistent with this mission.